The Brief
Modernising a high-stakes legacy system
Agility Logistics needed a ground-up redesign of their customs clearance application used by trade facilitation officials and clearing agents to process hundreds of shipments daily. The existing system was a 15-year-old desktop application with dense data tables, unclear status flows, and zero mobile access.
A 5-week sprint with no time for field research — design decisions needed to be grounded in proxy data, stakeholder knowledge, and rapid iteration.
Key Design Decisions
Status-first dashboard
Replaced the default "all shipments" table with a status-banded view: Action Required, In Progress, Cleared, Rejected. Users now see their workload at a glance.
Document hub per shipment
All documents — BoL, invoice, packing list, certificates — aggregated in one collapsible panel with upload, preview, and version tracking.
Regulatory checklist
Dynamic compliance checklist generated per shipment type, flagging missing items before submission to reduce costly resubmissions.
Design sprint duration
Full UX and visual design delivered in 5 weeks.
Fewer resubmissions
Estimated reduction from compliance checklist feature.
Mobile coverage
New design is fully responsive for field agent use.